Shopping Bag

How do I return an item?

Posted by Support EU on

That’s a bummer, but we’re happy to help! Please note we accept returns for up to 30 days after receipt of your order. We unfortunately do not reimburse shipping costs or pay for return shipping (sorry!).

To make your return, ship your items to the address below along with the packing slip or a copy of your order confirmation email. Please include a quick note telling us the reason for your return. Once you have a tracking number for your shipment, we recommend sending it to us at so that we know it’s on its way.

Paket Point
Postfach: 31487
Friedrichstraße 115
DE-79618 Rheinfelden

HICKIES is not responsible for lost or damaged return shipments, and we recommend you insure all returns.

Once your return arrives, we will process it for a refund to the original form of payment. Please allow up to 10 business days for your refund to appear on your card statement.

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